The two brands that need their own tools
Almost every residential door in Boise is standard torsion hardware, and standard hardware is what the van carries. Two exceptions come up often enough to be worth naming: Wayne Dalton's TorqueMaster, where the spring lives inside the tube, and the direct-drive European heads.
| Brand | Notes |
|---|---|
| Sommer / Marantec | Less common here, direct-drive heads, and the parts have to be ordered - so we confirm the model before the van is loaded. |
| Genie | Screw-drive and belt-drive heads. Intellicode remotes and carriage assemblies are the usual failure points, and both are parts rather than a reason to change the opener. |
| Chamberlain myQ | Wi-Fi hubs and the app side fail more often than the mechanics do. Usually a re-pair rather than a replacement. |
| Wayne Dalton | The TorqueMaster counterbalance is a spring inside the tube rather than on it, and it needs its own tools and its own parts. We carry them. |
| LiftMaster / Chamberlain | The same units under two names. Gear kits, logic boards and Security+ 2.0 remotes are stocked, and the older 315MHz heads can still be paired. |
| Craftsman | Built on Chamberlain internals for most of their production run, so the gear kits and boards are shared and readily available. |
The model number is usually on a sticker on the side or the back of the opener head, and on a plate inside the top section of the door. Read it out when you call and the van leaves with the right parts.
